Service Agreement for Pick-Up and Delivery

IppoMart operates a technology platform that connects customers with partner stores and independent Delivery Partners. Delivery Partners are engaged on a principal-to-principal basis as independent service providers. You are not an employee, agent, worker, or joint venture partner of IppoMart.

Nothing in this Agreement creates exclusive obligations. You may provide similar services to others, and IppoMart may engage other Delivery Partners. IppoMart is not liable for your acts or omissions while performing pick-up or delivery services, except to the extent required by applicable law.

Subject to availability of tasks in your serviceable area, you may:

• Pick up packed orders from partner stores or designated pick-up points
• Transport orders safely to the customer’s delivery address
• Confirm handovers using the IppoMart partner app or process we specify
• Follow route guidance, contact protocols, and delivery instructions provided in-app
• Return undeliverable orders as directed by IppoMart or the partner store

To register and remain eligible as a Delivery Partner, you must:

• Be at least 18 years of age and legally competent to contract under Indian law
• Hold a valid driving licence and own or lawfully use a suitable two-wheeler (or other vehicle type approved by IppoMart)
• Provide vehicle RC, insurance, PAN, address proof, and an active bank account
• Own a smartphone with active internet suitable for the partner app
• Complete background verification, onboarding, and any required training
• Comply with traffic laws, local regulations, and IppoMart’s safety guidelines

Task availability is not guaranteed and may vary by location, demand, weather, and other factors. You may accept or decline available tasks subject to platform rules. Once you accept a task, you must complete pick-up and delivery diligently, within the estimated timelines shown, and with due care for the goods entrusted to you.

While an order is in your custody, you are responsible for its safe handling. You agree to:

• Not open, consume, swap, or misuse order contents
• Handle perishable and fragile items with reasonable care
• Maintain professional conduct with store staff and customers
• Follow contactless or doorstep instructions where requested
• Report damaged, missing, or incorrect items promptly through the app or support channels

Earnings are typically calculated per completed delivery and may include distance, weight, time-slot, or incentive components as communicated in the partner app or onboarding materials. Payout schedules (for example, weekly bank transfers) and any joining, training, or equipment fees will be disclosed during onboarding or in-app.

IppoMart may adjust rates, incentives, or fee structures with notice through the app or email. Applicable taxes, TDS, or other statutory deductions may apply as required by law. You are responsible for your own tax compliance unless IppoMart is legally obliged to deduct or remit amounts on your behalf.

Unless expressly provided by IppoMart, you are responsible for your vehicle, fuel, maintenance, mobile data, and other operating expenses. Any branded bags, jackets, or equipment supplied remain IppoMart property if so stated and must be returned on request or upon termination.

You must wear a helmet and follow all applicable road safety and traffic rules. You must not deliver while under the influence of alcohol or drugs, carry unauthorized passengers or goods on an active task, or engage in unsafe riding practices. IppoMart may suspend access for safety violations.

Customer names, addresses, phone numbers, order details, and store information made available to you are confidential and may be used only to complete the assigned task. You must not store, share, or misuse such data. Your use of personal data is also subject to our Privacy Policy and applicable data protection laws.

You agree not to:

• Fraudulently mark orders as delivered or cancelled
• Solicit customers or stores for off-platform transactions
• Harass, threaten, or discriminate against any person
• Share your partner account credentials or allow others to deliver under your ID
• Manipulate GPS, ratings, or platform systems
• Carry illegal, prohibited, or hazardous items unrelated to an assigned IppoMart order

You are responsible for loss or damage to orders caused by your negligence, misconduct, or failure to follow delivery instructions, subject to applicable law and any insurance arrangements communicated by IppoMart. You agree to indemnify IppoMart against claims arising from your breach of this Agreement, traffic violations, or unlawful acts while performing services, to the extent permitted by law.

IppoMart’s platform facilitates logistics; estimated delivery times are not guarantees and may change due to traffic, weather, demand, store readiness, access restrictions, or other factors beyond reasonable control.

Either party may terminate this engagement in accordance with partner terms or by ceasing use of the partner app, subject to completion of accepted tasks and return of company property. IppoMart may suspend or terminate access immediately for fraud, safety risks, serious misconduct, failed verification, or material breach of this Agreement.

We may update this Agreement from time to time. Material changes will be reflected by updating the “Last updated” date on this page and, where appropriate, notifying you in-app or by email. Continued acceptance of delivery tasks after changes constitutes acceptance of the updated Agreement.

This Agreement is governed by the laws of India. Subject to applicable law, disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

For questions about this Agreement or Delivery Partner engagement:

Email: partners@ippomart.com / legal@ippomart.com

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